 FAQs (Frequently Asked Questions)
GENERAL INFORMATION
Q: How long has Fool's Gold been offering jigsaw puzzles?
A: Fool's Gold has been offering handcrafted wooden jigsaw puzzles since 1997.
Q: How does a Fool's Gold puzzle differ from other wooden jigsaw puzzles?
A: We believe Fool's Gold puzzles are in a class of its own. We use and prefer the look and feel of solid wood for our puzzles (versus a less expensive plywood). Each puzzle is crafted from a special blend of solid basswood, backed with a double-thick layer of beautiful striped mahogany. The end result, a more luxurious appearance!
Fool's Gold also uses special archival inks and paper to ensure your puzzles will last a long time. These ultra-fine inks are life- and lightfastness rated up to 200 years by the manufacturer, and provide vivid high-image quality output.
And, you’ll also discover that each Fool’s Gold puzzle is truly unique. Every piece is patiently cut with the finest jigsaw blade available, no wider than a whisker. The end result, a fine heirloom-quality jigsaw puzzle you’ll enjoy today and for generations to come!
Q: Will Fool’s Gold sell or rent my e-mail address information to others?
A: Fool’s Gold does not share, sell or trade e-mail address information with other companies. Our policy is to protect this information and use it for communication purposes only. We are committed to ensuring our customers' privacy.
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PUZZLE INFORMATION
Q: Are Fool's Gold puzzles suitable for children?
A: An interesting question. It really depends on the child. The puzzle pieces are small so they are not suitable for very small children. They also do not come with any finished picture of the puzzle; so they can be difficult to assemble. And lastly, Fool's Gold puzzles are priced higher than a typical (cardboard) child's puzzle, so that may be a factor.
Q: Do I get a finished picture with my puzzle?
A: When you order a Fool’s Gold puzzle, you will not receive a finished picture of the puzzle. Why? It’s just our Foolish rule. Our jigsaw puzzles are made to be challenging. They are meant to be true puzzlers’ puzzles.
Q: What is the largest sized puzzle Fool's Gold can craft?
A: At this point, the largest sized puzzle we can offer is 24" x 48".
Q: What are Foolish Figurals?
A: Foolish Figurals are special shaped pieces to add a personal touch or to complement the image of the puzzle. You can personalize a puzzle with your choice of specially cut figure pieces, such as a heart, frog, starfish, your name, a sailboat…whatever you wish!
There is no extra charge for Foolish Figural pieces.
Q: How many Foolish Figurals can be included in a puzzle?
A: We will do our best to accommodate your requests. A typical 8” x 10” Gold Standard puzzle (contains approximately 160 pieces) and will comfortably accommodate around 8 personalized figure pieces. (Figure a 1 in 20 puzzle piece ratio.) Because of their smaller size, our Fool's Gold Nugget Series puzzles do not include any Foolish Figurals other than our signature “fool.”
Q: I have an image that I would like crafted into a puzzle. How can I send it to you?
A: We can accept images in a variety of ways. Images can be sent to Fool's Gold,
PO Box 904, Harrisville, NH 03450 or via email at info@foolsgoldpuzzles.com.
Acceptable formats include,
1. A photographic negative or slide
2. A photographic print (any size, though larger is better)
3. A transparency (or photographic positive)
4. A digital image (minimum high-resolution 300 dpi .tif or .eps file)
(Digital image may be sent via email or on a CD/disk)
5. Non-photographic material, such as original art. Recommend having the art scanned or picture taken.
Once the puzzle size is determined, the image will then get printed on specialty paper. There may be a minimal charge for scanning or photographing images.
Q: Can you modify the image I send?
A: Yes. For more extensive image modifications, like removal of objects, scratches, making a collage, or even removing Uncle Joe, we would need to quote the project based on our time estimate to complete the work.
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ORDERING INFORMATION
Q: What does a custom puzzle cost?
A: Custom puzzles can be crafted in a variety of sizes. The chart below shows some examples of approximate sizes, pieces, and costs of a Fool's Gold puzzle. Typically there are two puzzle pieces cut per square inch.
Sizes
|
Pieces
|
Cost
|
4" x 6" |
50 |
$85. |
5" x 7" |
70 |
125. |
8" x 10" |
160 |
275. |
10" x 12" |
250 |
425. |
12" x 24" |
575 |
1000. |
16" x 18" |
575 |
1000. |
12" x 36" |
860 |
1500. |
20" x 24" |
960 |
1695. |
12" x 48" |
1150 |
2100. |
Our Fool's Gold "Nugget Series" puzzles are smaller in size and cost $50. These puzzles usually contain about 35 pieces. Nugget Series puzzles do not contain any Foolish Figurals other than our signature "jester" piece. All Fool's Gold puzzles are packed inside a gold pouch and then fitted into a beautifully crafted custom black box.
Q: How long does it take to get a puzzle crafted once it's ordered?
A: It usually takes about one week for a smaller-sized Fool's Gold "Nugget Series" puzzle. Plan on approximately 2-3 weeks for a larger and/or more complex Fool's Gold "Gold Standard Series" custom cut jigsaw puzzle.
Q: I would like to have several (25, 50, 100+) puzzles crafted. How much would that cost?
A: For larger quantities, please give us a call to determine timing and pricing.
Q: What methods of payment do you accept?
A: Fool's Gold accepts personal checks, Money Orders, and Cashier's Checks, as well as Mastercard and Visa. You may pay securely online via Mastercard, Visa, or PayPal®.
PayPal accepts a wide variety of credit cards, debit cards, and funds drawn on your bank account.
Q: Will Fool's Gold send a confirmation email on my puzzle order?
A: If the order comes via email, a confirmation email will be sent assuring you of our receipt of your order. If the puzzle order is a gift, please let us know so we won't inadvertently send back an email response.
It is Fool's Gold practice to notify customers (usually via email) as to when their order is shipped. Packages typically arrive within 2 to 3 business days of shipment. Fool's Gold works diligently to ship your order as soon as it can after placement. Usually orders are fulfilled within 2 weeks. These schedules tend to be extended during the holiday season due to the increase in shipping volume. So please order early!
Q: How can I find out the status of an online order?
A: You can contact Fool's Gold via telephone at 603-827-9825 (anytime 9 am-9 pm), or email us at info@foolsgoldpuzzles.com. Your puzzle order will be referenced by your name and zip code.
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SHIPPING INFORMATION
Q: How much is shipping?
A: We offer FREE SHIPPING* on your purchase. Why? It’s just another one of our Foolish rules.
*Fool’s Gold covers the shipping charge for puzzle orders shipped within the Continental U.S. Standard shipping is by USPS Priority (a 2-3 day service) or equivalent. If the customer would like his/her order shipped by an alternative carrier or method, Fool’s Gold reserves the right to charge the customer a shipping cost. Orders going to Alaska, Hawaii, and APO addresses will be shipped by Priority U.S. Mail and billed accordingly.
Q: Does Fool's Gold ship puzzles overseas?
A: Yes. Puzzle orders to foreign countries will be shipped either by U.S. Mail, usually First Class, or by DHL (formerly Airborne Express). The customer will be charged actual shipping costs. The shipping charge may be noted on a separate order with a separate order number. Fool’s Gold will work at balancing speed and cost in the international shipments.
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FINE PRINT INFORMATION
Q: How accurate is the information on this Web site?
A: Fool’s Gold makes every effort to ensure the accuracy of the information published in our catalogs and on our Web site. However, mistakes do occur; this site may contain technical inaccuracies or typographical errors.
If an error is made and a product is listed at an incorrect price, Fool’s Gold shall maintain the right to refuse or cancel any orders placed at the incorrect price. If the order has been confirmed and charged to your credit card, Fool’s Gold shall immediately issue a credit in the amount of the incorrect price.
Prices listed in Fool's Gold catalogs and its Web site are subject to change without notice.
© 2005 Fool’s Gold. All rights reserved. Fool’s Gold and the jester character(s) are registered trademarks of Fool’s Gold, Harrisville, N.H. All other trademarks remain the property of their respective individuals or companies.
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